Shipping Policy

We are committed to providing a clear, reliable, and transparent shipping experience for customers purchasing smart home products, including smart cameras, video doorbells, smart vacuums, connected home appliances, and other intelligent products.

This Shipping Policy explains how orders are processed, prepared, shipped, delivered, tracked, and handled in the event of delays, delivery issues, or other shipping-related circumstances.

By placing an order through our store, you acknowledge and agree to the shipping practices described below.

1. Order Processing

Orders are generally processed after successful payment confirmation.

Processing includes:

Payment verification
Order confirmation
Product preparation
Product inspection where applicable
Packaging
Shipping label preparation
Handover to the applicable delivery service

Processing time may vary depending on the product, inventory availability, order volume, destination, and other operational circumstances.

Orders containing different products may require additional preparation time if items need to be packaged separately or handled according to different fulfillment requirements.

An order is considered shipped once it has been handed over to the applicable shipping or delivery service.

2. Processing Time

Most orders are prepared for shipment within a reasonable processing period after payment has been successfully completed.

Processing times may be affected by:

Product availability
Order volume
Payment verification
Product configuration
Warehouse operations
Quality checks
Public holidays
Peak shopping periods
Unexpected operational circumstances

Processing time and transit time are separate.

The estimated delivery period does not necessarily begin on the date an order is placed. Transit time generally begins after the order has been processed and handed over for shipment.

3. Shipping Destinations

We may ship products to destinations where our shipping services are available.

Shipping availability may vary depending on:

Product type
Destination
Local delivery conditions
Transportation restrictions
Customs requirements
Product-specific shipping limitations
Availability of suitable delivery services

Certain smart home products may be subject to transportation, import, battery, electronic equipment, or other restrictions depending on the destination.

If an order cannot be shipped to the selected destination, we may contact the customer regarding the available options.

4. Shipping Methods

Available shipping methods may vary depending on the destination, product, order size, warehouse availability, and other fulfillment considerations.

The shipping method available for a particular order may be displayed during checkout.

Depending on the circumstances, an order may be shipped using standard or other available delivery services.

The actual carrier or transportation service may vary based on operational requirements and destination.

5. Estimated Delivery Time

Delivery estimates depend on several factors and are provided as general estimates rather than guaranteed delivery dates.

Actual delivery time may be affected by:

Destination
Shipping method
Customs processing
Local delivery operations
Weather conditions
Public holidays
Transportation disruptions
Peak shipping periods
Incorrect or incomplete delivery information
Local regulations
Unexpected logistical circumstances

Once an order has been handed over to the delivery service, the delivery time may also depend on the carrier’s operational schedule.

Customers should therefore use delivery estimates as a general guide rather than a guaranteed deadline.

6. Tracking Information

Where tracking information is available, tracking details may be provided after the order has been shipped.

Tracking information may not become active immediately after shipment.

It can take some time for the delivery service to register the package and update its tracking system.

Tracking updates may therefore appear with a delay, particularly during the initial stage of transportation or when a package is transferred between different logistics facilities.

Customers should allow reasonable time for tracking information to update before assuming that an order has been lost.

7. Tracking Status and Delivery Updates

Tracking information may show different stages of the delivery process, including:

Shipment information received
Package prepared
Package picked up
In transit
Arrived at a sorting facility
Arrived in the destination country or region
Customs processing
Out for delivery
Delivered
Delivery attempted
Delivery exception

Tracking terminology may vary depending on the delivery service.

Once a package has entered the delivery network, tracking information is generally controlled by the applicable delivery service.

8. Customs and Import Processing

International orders may be subject to customs inspection, import procedures, or other local requirements.

Customs processing may cause additional delivery time.

Potential factors include:

Customs inspections
Import documentation
Local regulations
Product classification
Import restrictions
Destination-specific requirements
Delays caused by customs authorities

Customs processing is outside the normal order processing period and may not be reflected accurately in the original delivery estimate.

Customers should understand that international shipments may experience additional delays because of customs or local import procedures.

9. Taxes, Duties, and Import Charges

Depending on the destination and applicable laws, an order may be subject to taxes, duties, customs charges, import fees, or other government-imposed costs.

The treatment of these charges may vary depending on:

Destination
Product type
Order value
Local tax laws
Customs regulations
Import procedures
Shipping arrangements

Any applicable charges will be handled according to the shipping and import arrangements associated with the order and the requirements of the destination.

Customers should review the applicable information presented during checkout where available.

10. Address Accuracy

Customers are responsible for providing complete and accurate shipping information when placing an order.

Shipping information may include:

Recipient name
Street address
Apartment, unit, or building information where applicable
City
State, province, or region
Postal code
Country
Other information required for delivery

Customers should carefully review their shipping information before completing an order.

An incorrect, incomplete, or outdated address may result in:

Delivery delays
Failed delivery attempts
Package returns
Additional transportation
Difficulty locating the package
Additional shipping costs

We are not responsible for delivery problems caused by incorrect or incomplete information provided by the customer.

11. Changes to Shipping Addresses

If you need to change your shipping address after placing an order, please contact customer service as soon as possible through the available contact method provided on our website.

Address changes may not always be possible once an order has been processed, packed, or shipped.

If the shipment has already entered the delivery network, the ability to modify the address may depend on the applicable delivery service.

Customers should therefore review their shipping information carefully before submitting an order.

12. Delivery Attempts

The delivery service may make one or more delivery attempts depending on the destination and local delivery procedures.

A delivery attempt may be unsuccessful because:

No recipient is available
The address cannot be located
Access to the delivery location is unavailable
Additional delivery information is required
The package requires signature or confirmation
Local delivery restrictions apply
The recipient refuses delivery

If a delivery attempt fails, the package may be held at a local facility, scheduled for another attempt, returned to the sender, or handled according to the delivery service’s procedures.

13. Delivered Packages

Tracking information may indicate that an order has been delivered even when the customer has not personally received the package.

Customers should check:

Their mailbox
Building reception
Property management or front desk
Safe delivery locations
Household members
Neighbors
Other locations where the delivery service may have left the package

If tracking indicates delivery but the package cannot be located, customers should first review the delivery details and contact the applicable delivery service where appropriate.

14. Lost Packages

A package may be considered potentially lost when there has been an extended period without meaningful tracking progress or when the delivery service confirms that the shipment cannot be located.

Shipping investigations may require time because the delivery service may need to review the package’s transportation history.

Customers may be asked to provide relevant order or delivery information to assist with an investigation.

The outcome of a lost-package investigation may depend on the information provided by the delivery service and the circumstances of the shipment.

15. Damaged Packages

Customers should inspect the external condition of a package when it is delivered.

If the package appears significantly damaged, customers should document the condition where reasonably possible.

Useful documentation may include:

Photographs of the package
Photographs of damaged packaging
Photographs of the product
Order information
Delivery information
A description of the damage

If a product has been damaged during transportation, customers should contact customer service through the available contact method provided on our website as soon as reasonably possible.

16. Incorrect or Missing Items

If an order arrives with:

A missing item
An incorrect product
An incorrect quantity
A product different from the ordered item

please contact customer service through the available contact method provided on our website.

To help us investigate the issue, customers may be asked to provide relevant order information and photographs of the received package and products.

We may review the order, packing information, and available shipping records before determining the appropriate resolution.

17. Partial Shipments

Depending on product availability, warehouse arrangements, order size, or fulfillment requirements, an order containing multiple products may potentially be shipped in more than one package.

If an order is divided into multiple shipments:

Packages may arrive at different times
Each package may have separate tracking information
Delivery estimates may vary between packages

Customers should review the available tracking information before reporting an order as incomplete.

18. Pre-Orders and Temporarily Unavailable Products

If a product is listed as a pre-order, back-order, or otherwise temporarily unavailable, its expected shipping time may differ from products that are immediately available.

Where an order contains both immediately available products and products requiring additional time, fulfillment may depend on the specific circumstances of the order.

Estimated availability dates are not guaranteed and may change due to inventory, production, fulfillment, or transportation circumstances.

19. Smart Home Products and Shipping Considerations

Smart home products may contain electronic components, batteries, wireless communication components, sensors, motors, cameras, microphones, or other specialized components.

Certain products may therefore be subject to transportation restrictions or special handling requirements.

Shipping arrangements may vary depending on:

Product specifications
Battery configuration
Destination regulations
Transportation requirements
Customs procedures
Available shipping services

If a particular shipping method is unavailable for a specific product or destination, another available shipping arrangement may be used where possible.

20. Battery-Containing Products

Some smart home products may contain rechargeable or built-in batteries.

Battery-containing products may be subject to transportation requirements imposed by applicable logistics providers, transportation authorities, customs authorities, or local regulations.

These requirements may affect:

Available shipping methods
Transportation routes
Processing times
Customs procedures
Delivery times

Any additional handling requirements may result in a longer delivery period than products without such components.

21. Delivery Delays

Although we work to process and ship orders within a reasonable timeframe, delays may occur.

Possible causes include:

Severe weather
Natural disasters
Transportation disruptions
Customs delays
Public holidays
Peak shopping periods
Carrier operational issues
Address problems
Local delivery restrictions
Government or regulatory requirements
Unexpected logistical events

A shipping delay does not automatically indicate that a package has been lost.

Customers should refer to tracking information where available and allow reasonable additional time when a shipment is still moving through the delivery network.

22. Force Majeure and Unavoidable Events

We are not responsible for delays or failures caused by circumstances beyond reasonable control.

Such circumstances may include:

Natural disasters
Severe weather
Floods
Fires
Earthquakes
Transportation interruptions
Infrastructure failures
Government actions
Customs restrictions
Public emergencies
Labor disruptions
Major logistical disruptions
Other unforeseen events

In such circumstances, fulfillment and delivery times may be extended.

23. Refused or Undeliverable Packages

A shipment may be considered undeliverable if:

The address is incorrect
The address is incomplete
The recipient cannot be located
Delivery attempts are unsuccessful
The recipient refuses delivery
Local restrictions prevent delivery
The destination does not accept the shipment
Customs or import requirements cannot be completed

If an undeliverable package is returned to us, additional arrangements may be required before the order can be reshipped.

Additional shipping charges may apply where the failed delivery or return resulted from incorrect information, refusal, or circumstances attributable to the customer.

24. Package Returns During Transit

A package may be returned by the delivery service before reaching the customer for reasons including:

Invalid address
Incomplete address
Failed delivery attempts
Customs issues
Recipient refusal
Destination restrictions
Transportation restrictions

If the package is returned, we may review the circumstances and determine the available options based on the order status and applicable policies.

Reshipping may require confirmation of the correct delivery information.

25. Shipping and Returns

Shipping arrangements and return arrangements are separate matters.

Receiving a package does not automatically mean that the product is eligible for return under every circumstance.

Returns, exchanges, refunds, and product-related issues are handled according to the applicable Return & Refund Policy and any product-specific conditions.

Customers should review the applicable return policy before sending a product back.

26. Order Cancellation and Shipping

If you wish to cancel an order, please contact customer service as soon as possible.

Cancellation may be possible before an order enters processing or shipment.

Once an order has been processed, packed, or handed over to the delivery service, cancellation may no longer be possible.

In such cases, the applicable return procedure may need to be followed after delivery.

27. Shipping Costs

Shipping charges, if applicable, may depend on factors such as:

Destination
Product type
Order quantity
Package size
Package weight
Shipping method
Delivery service
Applicable taxes or fees

Any applicable shipping charges may be displayed during checkout before the order is completed.

Shipping costs are separate from the product purchase price unless otherwise indicated during the ordering process.

28. Free Shipping

If free shipping is offered for an order or promotion, the applicable shipping terms may be displayed during the purchasing process.

Free shipping does not necessarily mean that every available shipping method is included.

The available delivery method may depend on the destination, product, order, and shipping conditions applicable at the time of purchase.

29. Multiple Orders

If you place multiple orders separately, they may be processed and shipped separately.

Even if multiple orders are placed close together, they may not necessarily be combined into one shipment.

Each order may have its own:

Processing period
Shipment
Tracking information
Delivery schedule

30. Product-Specific Shipping Restrictions

Some products may have shipping restrictions because of their technical characteristics or applicable transportation rules.

These restrictions may apply to products containing:

Batteries
Electronic components
Wireless communication components
Motors
Sensors
Other regulated or specialized components

If a product cannot be shipped to a particular destination, the available options may depend on the circumstances of the order.

31. Shipping Information and Privacy

Information required for delivery may be shared with relevant fulfillment and delivery service providers when reasonably necessary to complete the shipment.

Shipping information may include:

Recipient name
Delivery address
Contact information
Order information
Package information
Tracking information

The handling of personal information is subject to our Privacy Policy.

32. Delivery to Apartments, Offices, and Shared Buildings

Customers who provide an apartment, office, commercial building, dormitory, hotel, or other shared delivery location should provide sufficient information to help the delivery service complete delivery.

Where applicable, customers should include:

Building information
Unit or apartment number
Floor information
Reception or access information

Failure to provide sufficient delivery information may result in delays or failed delivery attempts.

33. Remote or Special Delivery Areas

Delivery to remote, rural, island, restricted, or otherwise special delivery areas may take longer than delivery to standard service areas.

Additional transportation requirements or limitations may also apply.

If the applicable delivery service cannot serve a particular destination, we may be unable to complete delivery to that location.

34. Delivery Date Requests

Customers may request a preferred delivery date where an applicable delivery service or ordering system provides such an option.

However, requested delivery dates are not necessarily guaranteed.

Actual delivery depends on the delivery network, destination, transportation conditions, and other factors outside our direct control.

35. Signature Requirements

Certain deliveries may require a signature or other confirmation depending on the delivery service, destination, product, or shipment conditions.

If a signature is required and the recipient is unavailable, the delivery service may make another delivery attempt or provide alternative collection arrangements.

36. Order Information

Customers should retain their order confirmation and relevant order information until the shipment has been successfully delivered.

Order information may be useful when:

Checking tracking information
Contacting customer service
Reporting a damaged package
Reporting a missing item
Requesting assistance with delivery
Initiating a return or refund

37. Shipping Policy Updates

We may update this Shipping Policy from time to time to reflect changes in our products, fulfillment processes, shipping arrangements, operational practices, or applicable requirements.

The updated version will be posted through the appropriate location on our website.

The “Last Updated” date will be revised when material changes are made.

Customers are encouraged to review this policy periodically.

38. Questions About Shipping

If you have questions regarding an order, delivery status, shipping destination, tracking information, delivery problem, or other shipping-related matter, please use the customer service or contact method provided on our website.

When contacting customer service about a shipment, please provide relevant order information so that the issue can be reviewed efficiently.

39. Agreement to This Shipping Policy

By placing an order through our store, you acknowledge that you have read and understood this Shipping Policy.

Shipping times are estimates unless expressly stated otherwise.

Actual delivery may vary depending on the destination, product, shipping method, customs procedures, transportation conditions, and circumstances beyond our reasonable control.

This Shipping Policy should be read together with any applicable Terms & Conditions, Return & Refund Policy, Privacy Policy, and product-specific information.

Last Updated: September 21, 2026