Privacy Policy

Last Updated: September 21, 2026

This Privacy Policy explains how we collect, use, store, protect, and disclose information when you visit our website, purchase our products, create an account, communicate with us, or use products and related services offered through our store.

We offer smart home and connected products, which may include smart cameras, video doorbells, smart vacuums, connected home appliances, and other intelligent devices. Because certain products may connect to the internet, mobile applications, wireless networks, or other connected services, the information involved may vary depending on the product, features you use, and settings you choose.

We are committed to handling personal information responsibly and providing clear information about how information may be collected and used.

By accessing or using our website or purchasing products from us, you acknowledge the practices described in this Privacy Policy.

1. Information We Collect

We may collect different categories of information depending on how you interact with our website, products, and services.

1.1 Information You Provide Directly

When you place an order, create an account, contact us, subscribe to communications, or otherwise interact with our services, you may provide information such as:

• Full name
• Billing information
• Shipping information
• Email address
• Telephone number
• Account login information
• Order details
• Product preferences
• Customer service communications
• Information included in messages, inquiries, reviews, or other communications
• Information you voluntarily provide when requesting assistance

We only use information that is reasonably necessary for the purposes described in this Privacy Policy.

2. Order and Transaction Information

When you purchase products from us, we may collect information necessary to process and fulfill your transaction.

This may include:

• Products purchased
• Product quantities
• Order number
• Order date
• Order status
• Shipping destination
• Billing information
• Delivery information
• Payment-related information
• Refund or return information
• Transaction status
• Communications relating to your order

Payment information may be processed through third-party payment providers. Depending on the payment method selected, payment information may be transmitted directly to the relevant payment processor rather than being stored directly by us.

We use transaction information to process purchases, arrange fulfillment, provide order updates, handle returns and refunds, prevent fraudulent transactions, and provide customer support.

3. Website and Device Information

When you visit or interact with our website, certain technical information may be collected automatically.

This information may include:

• IP address
• Browser type
• Operating system
• Device type
• Device identifiers
• Language preferences
• Time zone
• Referring website or page
• Pages visited
• Products viewed
• Search activity on our website
• Date and time of visits
• General interaction information
• Website performance information
• Security and diagnostic information

This information may be used to operate, maintain, secure, and improve our website and services.

We may also use technical information to identify suspicious activity, prevent unauthorized access, detect security threats, troubleshoot technical problems, and maintain website functionality.

4. Cookies and Similar Technologies

We may use cookies, pixels, tags, local storage, and similar technologies to operate our website and understand how visitors interact with our services.

Cookies may be used for purposes including:

• Maintaining shopping carts
• Remembering preferences
• Keeping users signed in
• Supporting website functionality
• Improving website performance
• Understanding website traffic
• Measuring the effectiveness of marketing activities
• Detecting fraudulent or suspicious activity
• Improving user experience

Some cookies may be essential for the operation of the website, while others may be used for analytics, personalization, or marketing purposes.

Depending on your browser or device settings, you may be able to control or restrict certain cookies. Disabling certain cookies may affect the availability or functionality of some features.

5. Smart Home and Connected Device Information

Certain products sold through our store may be connected devices capable of communicating with a mobile application, wireless network, cloud service, or other connected technology.

Depending on the product and features used, connected devices may generate or process information such as:

• Device identifiers
• Device model
• Product serial number
• Firmware or software version
• Device configuration
• Network connection information
• Wi-Fi or connectivity information
• Device status
• Diagnostic information
• Error information
• Device activity information
• General usage information

The specific information collected by a product may vary depending on its design, functionality, software, application, and configuration.

We do not assume that every product collects every category of information described in this Privacy Policy.

6. Camera and Video Information

Certain smart home products, including smart cameras and video doorbells, may include cameras capable of capturing images or video.

If you purchase, install, connect, or use such a product, the device may process information such as:

• Live video
• Recorded video
• Images
• Motion-related information
• Camera activity
• Device access information
• Camera configuration and settings
• Information associated with video events

Where applicable, video information may be processed to provide functions such as live viewing, recording, playback, motion detection, notifications, security monitoring, or other features offered by the relevant product.

Because camera recordings may capture people, homes, visitors, vehicles, or surrounding areas, you are responsible for using camera-enabled products in accordance with applicable laws and respecting the privacy of individuals who may be recorded.

You should consider the location, viewing angle, recording settings, access permissions, and other privacy controls of any camera-enabled product before using it.

7. Audio Information

Some connected products may include microphones or audio-related functionality.

Depending on the specific product and features enabled, audio information may be processed when you use functions that require audio.

For example, audio functionality may be associated with:

• Live monitoring
• Two-way communication
• Doorbell communication
• Security-related features
• Voice-enabled functions
• Device diagnostics

The availability and operation of audio features vary by product.

You should review the product’s instructions and available privacy settings before enabling audio or voice-related functions.

8. Smart Vacuum and Home Appliance Information

Smart vacuums and other connected home appliances may collect technical and operational information necessary to provide their features.

Depending on the product, this information may include:

• Device status
• Cleaning status
• Battery information
• Operating information
• Error and diagnostic information
• Device settings
• Cleaning schedules
• General usage information
• Connectivity information
• Software and firmware information

Some smart home products may provide additional features involving maps, room layouts, schedules, device locations, or other information required for their functionality.

Where such features are available, the information processed may depend on the product model and the settings selected by the user.

9. Location and Location-Related Information

Certain smart home products may require location-related information to provide particular functions.

Depending on the product and service, this may include:

• General geographic information
• Device location
• Installation location
• Location associated with an account
• Location information provided by the user

Location-related information may be used to support product functionality, device management, notifications, service availability, security features, and other requested services.

We do not claim that every product collects precise location information.

10. Account Information

If you create an account, we may collect and maintain information necessary to manage that account.

Account information may include:

• Name
• Email address
• Login credentials
• Account preferences
• Connected device information
• Product registration information
• Account activity
• Security information

You are responsible for maintaining the confidentiality of your account credentials and for taking reasonable steps to prevent unauthorized access to your account.

If you believe your account has been accessed without authorization, you should take appropriate steps to secure the account and contact us through the available support channels.

11. How We Use Information

We may use information collected through our website, transactions, accounts, and connected products for purposes including:

Order Fulfillment

• Processing purchases
• Confirming orders
• Fulfilling orders
• Arranging delivery
• Providing order updates
• Processing returns and refunds

Customer Support

• Responding to inquiries
• Providing technical assistance
• Troubleshooting products
• Addressing product-related questions
• Handling warranty or after-sales requests
• Communicating about orders and services

Product Functionality

• Activating or registering products
• Connecting devices
• Providing requested smart features
• Maintaining device functionality
• Supporting software and firmware updates
• Providing device notifications
• Diagnosing technical problems

Website Operation

• Operating our website
• Maintaining website functionality
• Improving website performance
• Personalizing certain website features
• Understanding how customers interact with our services

Security and Fraud Prevention

• Detecting suspicious activity
• Preventing unauthorized access
• Protecting accounts and systems
• Investigating potential fraud
• Maintaining network and information security

Business Operations

• Managing customer relationships
• Maintaining transaction records
• Analyzing product performance
• Improving products and services
• Developing new features
• Maintaining internal business records

Communications

Where permitted by applicable law, we may use contact information to send transactional, service-related, administrative, or marketing communications.

You may have the ability to opt out of certain promotional communications. Transactional and service-related communications may still be sent when necessary to complete an order, operate an account, or provide requested services.

12. Legal Bases for Processing

Where applicable law requires a legal basis for processing personal information, we may process information based on one or more of the following grounds:

• Performing a contract or providing requested services
• Processing and fulfilling purchases
• Complying with legal obligations
• Protecting our rights, systems, customers, and property
• Preventing fraud and security incidents
• Providing customer support
• Pursuing legitimate business purposes where permitted by law
• Obtaining consent where consent is required
• Other lawful grounds permitted under applicable law

The applicable legal basis may depend on the type of information and the purpose for which it is processed.

13. Information Sharing

We do not treat personal information as something that may be freely disclosed to unrelated parties.

We may share information with service providers and other parties when reasonably necessary to operate our business, provide products and services, process transactions, or fulfill the purposes described in this Privacy Policy.

Depending on the circumstances, such parties may include:

• Payment service providers
• Shipping and delivery providers
• Order fulfillment providers
• Hosting and infrastructure providers
• Website service providers
• Analytics providers
• Customer support service providers
• Information technology service providers
• Security service providers
• Professional service providers
• Other vendors that provide services on our behalf

Service providers may only receive information reasonably necessary to perform the services for which they are engaged, subject to applicable contractual and legal requirements.

14. Smart Device Service Providers

Certain connected products may depend on technology, infrastructure, cloud services, mobile applications, software, or other services operated by product manufacturers or technology providers.

Depending on the product you purchase and the functionality you use, information generated by or associated with the device may be processed by the relevant service provider.

The specific privacy practices applicable to a particular connected product may therefore also depend on the manufacturer’s software, mobile application, cloud infrastructure, or other related services.

We recommend reviewing any applicable product-specific privacy information, application privacy notice, or manufacturer’s terms before activating features that involve connected services.

15. Payment Information

Payments may be processed through third-party payment providers.

When you submit payment information, it may be transmitted directly to the applicable payment processor for authorization and processing.

We may receive information necessary to confirm and manage the transaction, such as:

• Payment status
• Transaction reference
• Payment method
• Transaction amount
• Confirmation information

We do not necessarily receive or store complete payment card information when payment processing is handled directly by a third-party payment provider.

16. Marketing and Analytics

We may use analytics technologies to understand how visitors interact with our website and how customers engage with our products and services.

Analytics information may help us understand:

• Which pages are visited
• Which products receive attention
• How visitors navigate the website
• General traffic patterns
• Website performance
• Campaign performance
• Customer interaction patterns

Where permitted, marketing technologies may also be used to measure advertising performance or provide relevant promotional content.

Where applicable, you may control certain marketing or tracking technologies through browser settings, device settings, cookie controls, or available opt-out mechanisms.

17. Data Retention

We retain personal information only for as long as reasonably necessary for the purposes described in this Privacy Policy, unless a longer retention period is required or permitted by law.

Retention periods may depend on:

• The purpose for which information was collected
• The nature of the information
• Whether an account remains active
• Whether a transaction remains relevant
• Legal or regulatory requirements
• Accounting and recordkeeping requirements
• Dispute resolution
• Fraud prevention
• Security requirements
• The need to enforce agreements or protect legal rights

Different categories of information may therefore be retained for different periods.

When information is no longer reasonably required, it may be deleted, anonymized, or otherwise handled in accordance with applicable legal requirements.

18. Security of Personal Information

We take reasonable measures designed to protect personal information against unauthorized access, loss, misuse, alteration, disclosure, or destruction.

Security measures may include appropriate technical, administrative, and organizational safeguards based on the nature of the information and the risks associated with processing it.

However, no website, connected device, network, storage system, or method of electronic transmission can be guaranteed to be completely secure.

For connected home devices, security may also depend on factors outside our direct control, including your wireless network, account credentials, device configuration, software updates, application settings, and the security of devices used to access the service.

For this reason, users should use strong and unique passwords, protect account credentials, keep relevant software and device firmware updated, and use available security controls where appropriate. Connected cameras and similar devices can create particular privacy risks if accounts or remote access are not properly secured.

19. User Responsibilities for Connected Devices

If you use smart cameras, video doorbells, smart vacuums, or other connected products, you are responsible for using the products appropriately.

You should:

• Protect your account credentials
• Use strong passwords
• Avoid sharing account credentials unnecessarily
• Review device access permissions
• Keep supported software and firmware updated
• Review privacy and security settings
• Secure your home network
• Carefully select camera installation locations
• Consider who may appear in camera recordings
• Use recording and audio functions responsibly
• Remove personal information before transferring or disposing of a connected device where appropriate

If a connected device is sold, transferred, returned, or permanently given to another person, you should follow the applicable instructions for removing your account information, disconnecting the device, and resetting it when appropriate.

Resetting connected devices and removing account access before transferring them can help prevent another person from accessing information associated with the previous owner.

20. Children’s Privacy

Our services are not intended to encourage children to provide personal information without appropriate authorization.

We do not knowingly seek to collect personal information from children in circumstances where such collection is prohibited by applicable law.

If we become aware that personal information has been collected from a child in a manner that violates applicable legal requirements, we may take reasonable steps to delete the information.

Parents or legal guardians who believe that a child has provided personal information to us may contact us through the available customer service channels.

Where applicable, children’s privacy requirements may impose additional obligations concerning collection, use, disclosure, and parental consent.

21. International Data Processing

Depending on where you live and where our service providers operate, personal information may be processed, stored, or accessed in countries other than the country in which you reside.

Different jurisdictions may have different data protection laws.

Where required by applicable law, appropriate safeguards may be used for international transfers or other cross-border processing of personal information.

22. Your Privacy Rights

Depending on your jurisdiction, you may have certain rights regarding your personal information.

These rights may include, where applicable:

• The right to know whether personal information is being processed
• The right to access personal information
• The right to request correction of inaccurate information
• The right to request deletion of personal information
• The right to request restriction of certain processing
• The right to object to certain processing
• The right to withdraw consent where processing is based on consent
• The right to receive certain information in a portable format
• The right to opt out of certain marketing communications
• The right to object to certain forms of profiling or targeted advertising where applicable

These rights are subject to applicable legal limitations and exceptions.

For example, we may be required to retain certain information to comply with legal obligations, complete transactions, resolve disputes, prevent fraud, maintain security, or exercise or defend legal rights.

23. Marketing Communication Choices

You may be able to unsubscribe from promotional emails or other marketing communications by following the instructions included in those communications.

Even if you opt out of promotional communications, we may continue to send communications that are necessary for transactions or services you have requested, such as:

• Order confirmations
• Shipping updates
• Account notifications
• Security notices
• Product-related service communications
• Responses to customer inquiries

24. Do Not Track and Similar Signals

Some browsers and devices provide privacy settings or signals that communicate preferences regarding tracking technologies.

Because there is no universally consistent technical standard for interpreting all such signals, our handling of these signals may vary depending on the applicable technology, jurisdiction, and legal requirements.

Where applicable law requires us to recognize a particular privacy signal, we will handle it in accordance with the applicable requirements.

25. Third-Party Websites and Services

Our website may contain links to third-party websites, applications, payment services, social media platforms, product-related services, or other external resources.

If you access a third-party service, your interaction with that service is governed by the third party’s own privacy policy and terms.

We are not responsible for the privacy practices, security practices, content, or policies of third-party websites or services that we do not control.

We encourage you to review the privacy policies of third-party services before providing personal information to them.

26. Social Media and External Platforms

If our website contains links or integrations with social media or other external platforms, those platforms may collect information according to their own privacy practices.

Your interaction with social media features may allow the relevant platform to collect information about your activity.

Any information you choose to submit publicly through an external platform may be visible to other users according to that platform’s settings and policies.

27. Product Reviews and User-Submitted Content

If you voluntarily submit product reviews, comments, photographs, videos, or other content, information associated with that submission may be visible to other users depending on how the relevant feature operates.

You should avoid submitting sensitive personal information or information about another person without appropriate authorization.

We may use submitted content for purposes permitted by the applicable terms governing the relevant feature.

28. Business Transfers

If our business or some of its assets are involved in a merger, acquisition, restructuring, financing, sale, bankruptcy, or similar transaction, personal information may be transferred as part of that transaction where permitted by applicable law.

Any successor organization may be required to continue protecting personal information in accordance with applicable legal requirements and relevant privacy commitments.

29. Legal Disclosure

We may disclose information when reasonably necessary to:

• Comply with applicable laws
• Respond to valid legal processes
• Respond to lawful governmental requests
• Protect our rights or property
• Protect the safety of customers or others
• Investigate suspected fraud
• Prevent security threats
• Enforce applicable terms and policies
• Establish, exercise, or defend legal claims

We will seek to limit disclosures to information reasonably necessary for the relevant purpose where appropriate.

30. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our products, services, technologies, business practices, or legal requirements.

When changes are made, the updated version will be posted through the appropriate location on our website and the “Last Updated” date may be revised.

We encourage you to review this Privacy Policy periodically so that you remain informed about how information may be handled.

Your continued use of our website or services after an updated Privacy Policy becomes effective may constitute acknowledgment of the updated policy to the extent permitted by applicable law.

31. Privacy and Connected Product Features

Smart home products can involve information that is more sensitive than ordinary shopping information, particularly when products include cameras, microphones, motion detection, remote access, or other monitoring capabilities.

We therefore encourage customers to review the capabilities of each product before installation and to configure available privacy and security settings according to their individual needs.

For camera-enabled products, customers should consider whether recording areas may include neighbors, visitors, public areas, employees, children, or other individuals. Customers should use recording, audio, and remote-access functions responsibly and in accordance with applicable laws.

The information actually collected or processed by a particular product depends on the product’s hardware, software, configuration, connected services, and features enabled by the user.

32. No Universal Data Collection Across All Products

Because our product range may include different types of smart home devices, not every product will collect or process every category of information described in this Privacy Policy.

For example:

• A smart camera may process video information.
• A video doorbell may process video, motion, and potentially audio information.
• A smart vacuum may process device status, operational information, and other information required for its smart features.
• A non-camera smart appliance may not process video or audio at all.

Product-specific functionality may therefore determine which categories of information are relevant to a particular purchase.

33. Privacy by Product Function

We seek to maintain transparency regarding information associated with different product functions.

Where a feature requires information to operate, the relevant information may be processed for that specific function.

Where a feature is optional, the availability of privacy controls may depend on the product design and supporting software.

Customers should review product instructions, available device settings, and any applicable product-specific privacy information before enabling optional connected features.

34. Contact and Privacy Requests

If you have a question about this Privacy Policy, your personal information, an order, or the privacy practices associated with a product, please use the customer service or contact method provided on our website.

When submitting a privacy-related request, you may be asked to provide sufficient information to verify your identity and locate the relevant information.

We will process privacy requests in accordance with applicable law.

35. Acceptance of This Privacy Policy

By using our website, purchasing our products, creating an account, or using applicable services, you acknowledge that you have read and understood this Privacy Policy.

If you do not agree with the practices described in this Privacy Policy, you should discontinue use of the applicable services where permitted.

This Privacy Policy should be read together with any other applicable terms, policies, product instructions, or notices presented to you in connection with our products and services.

Last Updated: September 21, 2026